Why Monitor Employees?

Here are some reasons why a company may consider monitoring emplyees' activities: · Legal Compliance. In regulated industries, taping telemarketing activities gives both the company and the consumer some degree of legal protection. Also, electronic recording and storage may be considered part of a company’s “due diligence” in keeping adequate records and files. · Legal Liability. Employees who are unwittingly exposed to offensive graphic material on colleagues’ computer screens may charge a hostile workplace environment. · Performance Review. Customer service and consumer relations personnel are frequently taped as they field calls, and tapes are reviewed with supervisors to evaluate and improve job performance. · Productivity Measures. Net-surfing, personal use of office e-mail, and/or dialing up 900 numbers expend time and assets on non-business related activities. · Security Concerns. Protecting the value of proprietary corporate information is a primary concern in an age when e-mail and internet connections continue to expand.